FAQ

Find answers to our most frequently asked questions.

Shipping & returns

What is your refund policy?

Return/ Refund Policy

Thank you for shopping with us! We strive to provide high-quality products and excellent customer service. Please review our return policy carefully:

Due to our commitment to eco-friendly practices and sustainability, all our apparel is custom-made on demand, meaning we don't accept refunds or returns. However, if your product arrives damaged or you receive the wrong item, contact us within 14 days, and we'll promptly resolve the issue at our expense to ensure your complete satisfaction. Please read below for exchanges and other stipulations. ❗❗

1. **Digital Products**
   - All digital products are **non-returnable** and **non-refundable**. Due to the nature of digital goods, all sales are final. Please ensure that your purchase meets your needs before completing the transaction.

2. **Accessories Made from Recycled Materials**
   - Our accessories, crafted from recycled materials, are part of our commitment to supporting detox earth non-profits and The Women's Foundation. As such, these items are **non-returnable** and **non-refundable**. We encourage mindfulness and careful consideration before purchasing these eco-friendly products.

3. **Tees and Apparel**
   - We offer exchanges for tees and apparel that are not final sale items. The item must be in original condition, unworn, and unwashed. 

   - Refunds: Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

Claims deemed an error on our part are covered at our expense.  **We do not refund for buyers remorse due to the nature of customization.  

**Important Notes:**
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We are dedicated to sustainability and minimizing our environmental impact. By choosing print-on-demand, we reduce overproduction and waste. We appreciate your support in helping us maintain eco-friendly practices.

Please read the exchange policy carefully!

 

You have 30 days to initiate an exchange and 14 days to initiate a ticket for a defective product. 

 EXCHANGES.

Didn't fit? I want you to be happy with your product! 

You have 30 days to initiate an exchange and 7 days to initiate a ticket for a defective product after received. 

The garment must be in it's original condition, not worn and not washed. If your product qualifies for an exchange, use link below to contact us.

CONTACT

Customers must contact us to intiate the exchange: Explain your fitting issue and new size request and a customer rep will get back to you within 48 hours for return instructions. 

For any questions or concerns regarding returns, please contact our customer service team. We're here to assist you and ensure a positive shopping experience!

 Thank you for supporting Femme Faction.

What if the size doesn’t work for me?

Contact Us within 7 days of delivery to initiate exchange.

How long does shipping take?

Standard shipping takes 5-7 business days for domestic orders. Of course times vary during holidays and inclement weather.

How much is shipping? Where do you ship to?

We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.

Do you ship internationally?

We are working diligently to offer our product internationally, but as of now, we only ship in the USA.

Products Information

Where can I find information on sustainability?

Sustainability at the Core.



At Femme Faction we're passionate about making a positive impact on the planet. That's why I've carefully chosen brand partners who are as committed to sustainability as we are. 

**Water Reduction**
Our partners utilize state-of-the-art dye machines that save an incredible 24 million gallons of water each week.

**Energy Reduction**
Our partners go above and beyond to minimize our environmental footprint at every opportunity.

**Virtually Zero Waste**
We're proud to say that our manufacturing partners are USA Headquartered and  produce minimal waste by fine-tuning processes to minimize plastic use. 

Here are a few certifications our manufacturers have obtained. 




**Custom & Eco-Friendly: The Power of Print on Demand**

Print on demand allows us to create custom products just for you, reducing waste by only producing what’s needed. This eco-friendly approach minimizes overproduction and ensures that every item is made with care, reducing our environmental impact. Plus, with efficient production methods, we're able to deliver quality products that are both unique and sustainable.

Thank you for supporting our commitment to a greener, more sustainable future. Together, we can make a difference!

Earth First!

Where do you get your merch?

I went down the proverbial rabbit hole searching for the right brand partners. 

3 things were an absolute must: 

Premium Fabric: Ultra-soft and High-end Quality

Eco-friendly Manufacturing   

Headquartered in the USA

Bella Canvas

1. High-Quality Fabric: Bella Canvas is known for its super-soft, premium-quality fabrics, primarily made from 100% combed and ring-spun cotton. This ensures a smooth, lightweight, and durable finish, making their garments comfortable and long-lasting.

2. Eco-Friendly Manufacturing: Bella Canvas is committed to sustainable practices, with an eco-friendly production process that focuses on reducing water usage, energy consumption, and waste. They also prioritize using eco-friendly dyes and recycling materials wherever possible.

3. Bella Canvas is headquartered in Los Angeles, California


Next Level Apparel

1. Premium Quality Fabrics: Next Level Apparel is renowned for its high-quality materials, including soft, lightweight, and comfortable fabrics like combed ring-spun cotton and tri-blend. Their garments offer a perfect blend of comfort and durability.

2. Eco-Friendly Initiatives: Next Level Apparel emphasizes sustainable practices in their manufacturing process, including the use of environmentally friendly dyes and energy-efficient production methods.

3.  NXL is headquartered is Gardena, California

Alternative Apparel

1.  Known for their relaxed, vintage-inspired designs, Alternative Apparel offers clothing that blends comfort with style. Their products are often described as soft, versatile, and perfect for casual wear.

2. Eco-Conscious Manufacturing: Alternative Apparel is committed to sustainability, using eco-friendly materials like organic cotton and recycled polyester. Social Responsibility: Alternative Apparel prioritizes ethical labor practices and partners with factories that adhere to fair labor standards, ensuring that their production process is both socially and environmentally responsible. 


3.  AA is headquartered in Atlanta, Georgia.

A few certifications our brand partners have obtained...

What sizes do you offer?

In most all products we offer XS-2XL

How should I care for apparel?

We recommend washing your items inside out in cold water on delicate and tumble or air-drying on low heat to preserve their quality and print. Avoid bleach and ironing over designs.

"Great quality stuff for everyone who is looking for new trends. I love the heroine collections. Thanks!"

Sofia R. Alberta, Canada.